Following profitable trials, Heywood, Middleton and Rochdale CCG might be rolling out an internet session system to assist deal with excessive volumes of affected person queries extra effectively.
PATCHS will allow sufferers on the CCG’s 36 practices to contact their GPs from their follow web site or smartphone, decreasing inbound calls to reception groups. Utilizing the web system sufferers reply to 4 textual content questions, enabling employees to raised triage sufferers.
Trials at three practices revealed that at one surgical procedure, round 90% of affected person enquiries associated to administrative duties, which earlier than PATCHS would have been handled by GPs. The brand new service implies that sufferers may be directed to essentially the most applicable clinician sooner, and the admin concerned is considerably lowered.
The expertise, from Superior and Spectra Analytics, helps practices to deal with a whole bunch of requests concurrently, which employees can then prioritise.
Kelly Vines, follow supervisor and associate at Littleborough Well being Centre – who took half within the trial – mentioned: “Throughout the pilots, now we have seen a discount within the variety of inbound calls and a lower within the variety of pointless appointments. Crucially, it has enabled us to triage sufferers extra successfully and rapidly which is a win-win for each practices and sufferers.”
Superior has labored with the CCG to assist set up a expertise answer that’s tailor-made to its wants and suggestions has been constructive on how user-friendly it’s. It’s at the moment working with the CCG in preparation to go reside with PATCHS in all 36 practices earlier than the tip of August. At the moment, it’s refining and growing the system based mostly on consumer suggestions, in addition to delivering coaching to employees.
Superior’s medical affected person administration software program, Adastra, was rolled out earlier this 12 months as a part of the Scottish authorities’s programme to assist hospitals deal with A&E admissions in the course of the Covid pandemic.