College Hospitals Birmingham NHS Basis Belief has launched a collection of digital affected person engagement instruments in partnership with DrDoctor.
The belief is taking a look at new methods of delivering outpatient care and hopes the know-how will save time for workers and sufferers and cut back in-person hospital visits.
Utilizing DrDoctor’s instruments, sufferers can now view hospital letters on-line and participate in video consultations from their smartphone, tablets or laptops.
Hospital employees may use the instruments to cut back the time spent managing the reserving course of, with appointment reminders despatched routinely to sufferers.
Because the new options have been launched, employees on the belief have despatched virtually 55,000 appointment notifications to sufferers by textual content messages and e-mail. It’s anticipated that the variety of don’t attends will fall by 35%.
The identical charge was seen at neighbouring specialist belief the Royal Orthopaedic Hospital NHS Basis Belief, which has additionally applied DrDoctor’s know-how.
Alongside appointment reminders, greater than 24,000 digital letters have been despatched out, with round 60% of sufferers selecting to view these on-line. For sufferers who don’t view the letters on-line, letters are despatched within the publish.
The video session performance integrates with the digital affected person report on the belief which avoids the necessity for some sufferers to journey into the hospital.
Nick Barlow, director of utilized digital healthcare on the belief, mentioned: “Like all NHS trusts, we’ve needed to rework how care is delivered to our sufferers. By working with DrDoctor, we’ve been in a position to transfer the belief’s digital-first plans forwards, permitting us to ship some consultations remotely.
“The digital appointment instruments must also present better affected person alternative sooner or later, with sufferers at the moment in a position to learn outpatient appointment correspondence on-line.
“These instruments are an vital constructing block in our longer phrases plans to enhance affected person care by introducing new know-how and improvements.”
DrDoctor’s know-how was rolled out throughout outpatient providers following rapid-fire pilots in February and March 2021. College Hospitals Birmingham joins Oxford College Hospitals and 32 different NHS trusts which all use DrDoctor know-how.
Wahida Jabarzai, supply supervisor at DrDoctor, added: “This programme noticed many months of labor shrunk into only a handful of weeks.
“UHB quickly embraced our digital affected person engagement platform to fulfill the wants of their native populations. That is testomony to their future-orientated mindset, commendable work ethic and collaboration abilities.
“UHB are true leaders of their space and confirmed dedication to their sufferers by means of nice organisation abilities and thorough testing of trust-wide know-how.”
The belief intends to introduce new options later within the 12 months permitting sufferers to selected their appointment time and e-book an earlier slot if one turns into obtainable.