Livi turns into first on-line GP supplier rated ‘excellent’ by CQC

Livi has turn out to be the primary on-line GP supplier to be rated ‘excellent’ by the Care High quality Fee (CQC).

In 2000, simply 5% of GP practices have been awarded the ‘excellent’ label and just one different digital healthcare supplier has beforehand been given an general ranking of ‘excellent’ – paediatric service The Kids’s e-Hospital.

Livi permits sufferers to see their GPs and different healthcare professionals through video utilizing their smartphone or pill. The expertise additionally supplies affected person administration to greater than 4,000 GP practices. The service is on the market for each NHS sufferers and self-funded sufferers inside the UK, in addition to to shoppers of a medical insurance firm.

Following a complete inspection Livi was awarded an ‘excellent’ ranking in two out of 5 classes:

  • Are companies responsive?
  • Are companies well-led?

The service obtained a ‘good’ ranking for:

  • Are companies protected?
  • Are companies efficient?
  • And are companies caring?

Within the CQC report, Livi’s response to the Covid pandemic was praised by the unbiased regulator of well being and social care companies.

The report mentioned: “On the request of NHS England, the service had arrange the NHS Nationwide Covid Residence Monitoring Service to offer residence monitoring for sufferers identified with Covid-19. The service was developed and carried out inside 30 hours of the request from NHS England. This service afforded a whole bunch of sufferers 24-hour, seven-days-a-week entry to care and negated the chance of exposing others to the virus.”

It’s not the primary time CQC has highlighted using digital options and good collaboration in response to the pandemic. Earlier this yr it highlighted the areas of Herefordshire and Worcestershire, and Cornwall and the Isles of Scilly for delivering “constructive and well timed” companies for sufferers throughout troublesome instances.

Juliet Bauer, Livi UK managing director, mentioned: “The CQC ranking Livi excellent reveals that when digital is finished properly it may be central to offering protected, efficient and responsive care. Our mannequin of partnering with the NHS while innovating at scale helps us to attain the widest entry, and the absolute best outcomes for sufferers.”

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