South Tyneside and Sunderland makes use of affected person portal to save lots of admin hours

South Tyneside and Sunderland NHS Basis Belief (STSFT) has rolled out a affected person engagement platform to assist save on administration hours. 

The affected person engagement platform from Healthcare Communications delivers digital appointment letters to sufferers and permits them to make use of an app to reschedule or cancel appointments. The platform has tackled the issue of a scarcity of accountability for paper processes and nicely as the difficulty of sending paper letters for brief discover appointments.

The belief joins 37 different NHS trusts who’re utilizing the platform – together with Northern Lincolnshire and Goole NHS Basis belief who went dwell with it in July this yr.

STSFT estimates it has saved a median of 37 hours per thirty days which frees up time to give attention to affected person care. It has additionally been in a position to provide short-notice cancelled appointments to sufferers on ready lists and lowered the variety of ‘didn’t attend’ appointments by 4 per cent.

Laura Bond, head of outpatients and scientific administration South Tyneside and Sunderland NHS Basis Belief, mentioned: “The Affected person Engagement Portal has reworked our appointment administration processes. Our admin employees not have the burden of manually sending letters or answering pointless inbound calls, giving them extra time to give attention to caring for our sufferers.

“Shifting our affected person appointment communications to a digital workflow means we at the moment are in a position to ship data to sufferers in a format that works finest for them. There are a lot of advantages to our organisation and administrative group; it has really helped us rework our division and the standard of service we are able to present.”

The Affected person Portal means admin groups are in a position to simply configure affected person letters and there may be additionally a fail-safe course of triggering a paper letter to sufferers if digital communications will not be accessed inside 24 hours.

Kenny Bloxham, managing director, Healthcare Communications, mentioned of the belief’s expertise: “With greater than 700,000 letters despatched digitally, belief employees are spending a lot much less time on administrative processes, liberating up extra time for affected person care and making certain that appointments will be reutilised.

“The associated fee-saving advantages and enhancements to accountability have additionally been important, and we’re wanting ahead to extending the usage of the know-how to group companies, radiology and different surgical procedure departments. With the urge for food for personalised affected person communication rising, the swap to digital-first communication is a crucial step for any organisation desirous to open the digital entrance door and take away obstacles for sufferers to obtain their healthcare.”

The belief estimates it has made annual price financial savings of £240,000 due to the know-how.

The roll out went dwell throughout STSFT’s outpatient service in October 2019 and the belief now hopes to increase its use to group companies, radiology and different surgical procedure departments. From November 2021 it additionally plans to deploy the Affected person Portal to help the scientific prioritisation and validation of its elective ready lists.

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